Refund policy

Products that arrive in unusable condition must be documented by the customer at the time of delivery. Customers are required to provide clear photographic evidence of the product’s condition along with proof of delivery time. This documentation is necessary to verify the state of the goods upon arrival.

Frozen products are not to be returned under any circumstances.

In the event that an incorrect product is delivered, RodentShip LLC will issue a replacement shipment of the correct product at no additional cost to the customer.

Refunds will be issued only when the customer provides sufficient evidence that the product arrived damaged, thawed, or otherwise unusable as a result of an error attributable to RodentShip LLC. Determination of responsibility rests solely with RodentShip LLC based on the documentation provided.

To initiate a refund or replacement request, customers must contact RodentShip LLC via email and include:

• Photographs of the product condition

• Proof of delivery time

• Order number

RodentShip LLC will respond via email, with phone communication available upon customer request. Processing of refunds or replacement shipments will begin once all required documentation has been received and reviewed.